Reports of no quality for Zoom QSS customers

Incident Report for Vyopta

Resolved

This incident has been resolved.

Posted Dec 22, 2023 - 11:04 CST

Update

The issues with Zoom quality with QSS has since been rectified and has returned to it's normal behavior. We will mark this incident as resolved.

Posted Dec 22, 2023 - 11:04 CST

Monitoring

At 12AM CST, we began receiving quality data for Zoom QSS customers. We will monitor this for the rest of the day and resolved by End of Day.

Posted Dec 21, 2023 - 08:14 CST

Identified

We have identified we are not receiving quality data. We will continue working on a resolution. Next update will be in the next 24 hours.

Posted Dec 20, 2023 - 17:23 CST

Investigating

We've received a report of no quality for Zoom meetings when on QSS. We're currently investigating the report of no quality.

Posted Dec 20, 2023 - 12:59 CST

This incident affected: Commercial - my.vyopta.com (CPM Monitoring).